Returns & Exchanges

We want you to love your Sili Gems jewelry. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our policies below for returns, exchanges 

Eligibility:

- You may return or exchange your item within 30 days from the date of delivery.
- Items must be unworn, undamaged, and returned in original packaging.
- Due to hygiene reasons, earrings and earring sets are final sale and not eligible for return or exchange.
- Final sale items (discounted 40% or more), personalized jewelry, and items marked final sale at checkout are not eligible for return or exchange.

Initiating a Return or Exchange:

- Email us at support@silijewels.ca with your order number and reason for return or exchange.
- A return shipping label and instructions will be provided for eligible orders within Canada and the USA only.
- Returns must be shipped back within 7 days of receiving the return label.
- Return shipping fees are the responsibility of the customer unless the item was incorrect or defective.

Returning from a Different Country:

- Returns must be initiated and shipped from the same country where the original order was delivered.

Gift Returns:

- To return a gifted item, please contact us with the original order number or the purchaser's name/email. We can issue store credit if the item meets return eligibility.

In-Store Purchases:

- Currently, we do not accept returns or exchanges for in-person purchases unless specified at the point of sale.

Exclusions to Returns:

- Change of mind.
- Earrings, sets containing earrings, or any item worn
- Final sale items (40%+ discount)
- Damaged or tarnished products due to improper care
- Personalized or made-to-order items

- If you received a defective or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.

Note: Slight bends in earring posts may occur in transit and do not qualify as defects. Simply adjust them gently to align.

Need Help?

If you have any questions or issues with your return, email us at support@siligems.ca and our team will assist you as quickly as possible.

Thank you for shopping with Sili Gems!